以自助终端实现跨省通办：优化政务服务的新探索——以京津冀政务服务协同创新模式为例

秘书 ›› 2022, Vol. 40 ›› Issue (3): 50-60.

以自助终端实现跨省通办：优化政务服务的新探索——以京津冀政务服务协同创新模式为例

诸冰璐贾佩颖贾义猛

南开大学

出版日期:2022-05-15 发布日期:2022-07-28
作者简介:诸冰璐，南开大学周恩来政府管理学院硕士研究生。研究方向：中国政府与政治、人大研究、党建与政务服务。贾佩颖，南开大学周恩来政府管理学院本科生。研究方向：中国政府与政治、党建与政务服务。贾义猛，南开大学周恩来政府管理学院副教授。研究方向：中国政府与政治、政府管理、人大研究。
基金资助:
天津市社科规划办资助项目“‘行政审批局’改革模式研究”（TJZZ19-003）；国家社科基金西部项目“新时代地方机构职能改革背景下的党政关系研究”（19XZZ004）

To Achieve Inter-provincial Government Services with Self-services Terminals：A New Exploration of Optimizing Government Services——A Case Study of Collaborative Innovation of Government Services in Beijing-Tianjin-Hebei Region

ZHU Binglu，JIA Peiying，JIA Yimeng

Online:2022-05-15 Published:2022-07-28

摘要/Abstract

摘要： 在国务院推进政务服务跨省通办的背景下，集成于自助终端的跨省通办成为一些地区优化业务模式的新探索，呈现出对应互送型、对应搭建型、吸纳输送型和吸纳搭建型四种建设模式。通用自助终端在提供高效便捷的自助服务的同时，实现数据共享和标准一致，提升跨区域通办协同能力，并充分节约行政成本。京津冀地区通过建立“对应互送型”跨省通办合作机制，实现自助终端的跨省互派互建，显著提升了跨区政务合作成效和服务水平，让企业和公众获益，为最终实现全国政务一网通办积累了经验。

关键词:

政务服务, 跨省通办, 自助终端, 协同发展

Abstract:

Under the background of The State Council’s promotion of inter-provincial government services，the integration of inter-provincial government services in self-service terminals has become a new exploration of optimizing models in some regions，and four construction modes have been formed：mutual conveying type, mutual building type，absorption conveying type and absorption building type. The universal self-service terminal not only provides efficient and convenient self-services，but also realizes data sharing and standard consistency，improves cross-regional cooperation capability，and fully saves administrative costs. Beijing-Tianjin-Hebei Region，through the construction of the“ mutual conveying type” inter-provincial cooperation mechanism，realizes the inter-provincial exchange and mutual construction of self-service terminals，significantly promotes the improvement of the effectiveness and service level of inter-regional cooperation on government services，benefits enterprises and the public，and accumulates experience for the ultimate realization of the“accessed via one website” national government services.

Key words:

government services, inter-provincial government services, self-services terminals, collaborative development

诸冰璐贾佩颖贾义猛. 以自助终端实现跨省通办：优化政务服务的新探索——以京津冀政务服务协同创新模式为例[J]. 秘书, 2022, 40(3): 50-60.

ZHU Binglu, JIA Peiying, JIA Yimeng.

To Achieve Inter-provincial Government Services with Self-services Terminals：A New Exploration of Optimizing Government Services——A Case Study of Collaborative Innovation of Government Services in Beijing-Tianjin-Hebei Region [J]. Secretary, 2022, 40(3): 50-60.