秘书 ›› 2025, Vol. 43 ›› Issue (2): 18-30.

• 本期专题 数字时代的公共服务供给 • 上一篇    下一篇

“优位”与“弱势”:公共服务数字化转型中的基层政府处境及其调适

李阳   

  1. 中共上海市委党校、复旦大学
  • 出版日期:2025-03-25 发布日期:2025-03-26
  • 作者简介:李阳,中共上海市委党校党的建设教研部、复旦大学马克思主义学院联合培养博士后。研究方向:基层党建、基层治理。
  • 基金资助:
    国家社会科学基金青年项目“数字化背景下城市基层治理改革研究”(24CZZ059

The “Strengths” and “Weaknesses”:The Situation and Adjustment of Grassroots Governments in the Digital Transformation of Public Services

LI Yang   

  • Online:2025-03-25 Published:2025-03-26

摘要:

基层公共服务数字化转型是推动国家治理现代化、提升公共服务供给水平的重要路径。基层政府在发起和推动公共服务数字化转型过程中,一方面处于贴近群众、辖区内部差异小、决策灵活的“优位”,另一方面面临权力薄弱、资源紧张、技术能力不足等“弱势”。这可能使得基层政府采取粗放式创新和权宜式治理的行为策略,进而陷入项目可持续性不足、技术与需求错配、创新的短视化等困境。通过保障资源供给、构建跨部门协作机制、推动技术能力建设等路径,能够在一定程度上缓解“优位”与“弱势”之间的结构性张力。未来,政策制定者应更加关注基层政府的实际情况,推动需求导向、持续性更强的数字化转型,从而实现基层公共服务的高效供给与长效治理。

关键词: 优位, 弱势, 数字化转型, 基层公共服务, 基层政府, 技术治理

Abstract:

The digital transformation of grassroots public services is a crucial pathway to advancing national governance modernization and enhancing public service provision. Grassroots governments,by virtue of their proximity to communities,minimal jurisdictional discrepancies,and agile decision-making capabilities,are well-positioned to drive this transformation. However,they also face challenges such as limited authority,scarce resources,and inadequate technical skills. This situation may lead grassroots governments adopting a behavior strategy of extensive innovation and ad hoc governance,resulting in multiple challenges such as insufficient project sustainability,mismatch between technology and demand,and shortsighted innovation. To mitigate these structural tensions,it is vital to improve resource allocation,establish interdepartmental collaboration frameworks,and enhance technological capabilities. Future policymaking should focus more on the real conditions faced by grassroots governments,foster demand-driven and sustainable digital initiatives,and ensure the efficient and enduring governance of grassroots public services.

Key words: strengths, weaknesses, digital transformation, grassroots public services, grassroots governments, technical governance