关键词: 用户需求, 政策文本, 政务服务

Abstract:

With the development of Chinese e-government，localO government practice has achieved phased results. The number of policies issued by local governments is increasing，and there are still many obstacles for users to obtain the policy documents they need quickly and effectively. In the context of local governments establishing government websites with different functional modules and information resource integration methods，starting from meeting the needs of various users at different levels，lengthy policy texts are structured and analyzed，local policy texts are standardized，and government service labels are optimized. It is convenient for government officials to quickly formulate documents through keywords and templates，and store the documents in a structured manner，so that users can automatically，quickly and effectively obtain policies forming a matching mechanism for policy documents from the supply side to the demand side. The last mile for people is an inevitable demand for the development of local government services. By studying the standardization of policy texts and the integration of government information resources，this paper explores how to match effective government data information through user portraits, and provides suggestions for local governments to realize standardized management of government services，thereby improving government service efficiency and user satisfaction.

Key words: user demand, policy text, government service