Abstract:

The take-charge behavior is an important criterion for selecting and evaluating civil servants and has also become a hot topic in the field of public administration in China. However，the impact of organizational climate on the civil servants’ take-charge behaviors has not been explained yet. Based on 497 survey questionnaires，this paper draws on SOR theory and social cognition theory，and sets up a theoretical model to investigate the effect of positive organizational climate on customs officers’ take-charge behaviors while incorporating the mediating role of organizational cultural identity. The result shows that the positive organizational climate has a positive impact on customs officers’ take-charge behaviors；the positive organizational climate has a positive impact on customs officers’ organizational cultural identity；the customs officers’ organizational cultural identity has a positive impact on their take-charge behaviors；the customs officers’ organizational cultural identity plays a partial mediating role in the relationship between positive organizational climate and customs officers’ take-charge behaviors. The empirical findings contribute to the literature on civil servants’ behaviors from the new perspective of positive organizational climate. In practice，the empirical findings also have relevant management implications for the customs system to motivate customs officers to take-charge.

Key words: positive organizational climate, organizational cultural identity, take-charge behaviors