Abstract:

With the evolution of urbanization and the promotion of market-oriented reforms, commercial elements are gradually injected into urban communities. Neighborhood relationships, which were originally linked by blood ties or cultural customs，have become atomized and fragmented. The community identity，sense of belonging, and sense of security of various members are becoming increasingly scarce，and conflicts between different groups are becoming more prominent. Community platform organizations, as equal carriers of dialogue，communication，and collaboration among all parties，have become the best choice for many urban community administrators to resolve conflicts. This article combines the successful practice case of the “Business and Residential Alliance” platform organization in S residential area，summarizes the experience and practices of the platform organization，and establishes a public value scorecard model to evaluate the problems and underlying reasons of the platform organization. Research has found that alliance platform organizations tend to be more administrative in setting value goals，their effectiveness in resolving conflicts between professionalism and complexity is insufficient，and insufficient support from diverse forces in the authorization environment，the enthusiasm of subject participation needs to be improved，and the ability to integrate internal and external resources and resolve conflicts in terms of operational capabilities needs to be improved. We need to establish a common mission and enhance organizational centripetal force，strengthen internal construction and enhance organizational vitality，improve institutional norms，enhance organizational stability，and further optimize alliance construction.

Key words: community platform organization, “Business and Residential Alliance”, the public value scorecard model, community governance